Service Terms and Conditions

JBay 2 GQ – Terms & Conditions

1. Description of Services

JBay 2 GQ is a trading name of Vibe Van (Pty) Ltd, Registration Number 2024 / 832202 / 07, and operates as a scheduled passenger transport service between Jeffreys Bay and Gqeberha, South Africa.

JBay 2 GQ provides scheduled commuter and passenger transport for working professionals, students, airport travellers and other members of the public.

Services are operated using designated vehicles, professional drivers and predetermined pickup and drop-off points.

JBay 2 GQ operates according to its published schedules and aims to provide R.E.A.L Travel – Reliable, Efficient, Affordable, Local.

2. Delivery Policy

Subject to availability and receipt of payment, bookings will be processed and confirmed by email, WhatsApp or other electronic communication provided by JBay 2 GQ.

Passengers are responsible for ensuring that the contact information provided at the time of booking is accurate and that they remain contactable regarding their journey.

A booking is only considered confirmed once payment has been received and a booking confirmation has been issued by JBay 2 GQ through the applicable booking platform or official communication channel.

JBay 2 GQ will make reasonable efforts to operate according to the published schedule. However, departure and arrival times may be affected by traffic, road conditions, weather, accidents, road closures, mechanical issues, emergencies or other circumstances outside the reasonable control of the operator.

3. Bookings, Payment and Cancellation Policy

Booking and Payment Terms

Bookings are subject to availability and must be paid for in full at the time of booking unless otherwise agreed in writing.

A confirmed booking entitles the passenger to one seat on the specific scheduled service indicated on the booking confirmation.

Passengers must ensure that all booking information, including their name, contact number, travel date and selected departure, is correct.

JBay 2 GQ reserves the right to refuse boarding where a passenger cannot provide a valid booking confirmation or where the passenger has not made the required payment.

Passenger Arrival and Departure Times

Passengers must arrive at the designated pickup point at least 15 minutes before the scheduled departure time.

Passengers are responsible for allowing sufficient time to reach the pickup point.

The shuttle will depart at the published departure time and the driver is not required to wait for passengers who arrive late.

A passenger who misses the scheduled departure due to late arrival at the pickup point will be treated as a no-show and will not be entitled to a refund.

JBay 2 GQ will not be responsible for delays, missed connections or costs incurred by passengers who fail to arrive at the designated pickup point on time.

Cancellations by the Customer

The following cancellation policy applies:

More than 48 hours before departure | Full refund or free transfer to another available departure

24–48 hours before departure | 50% refund or free transfer to another available departure

Less than 24 hours before departure | No refund and no free transfer

No-show | No refund

All cancellation and transfer requests must be submitted in writing via the official JBay 2 GQ email address, WhatsApp number or other approved booking channel.

Transfers are subject to availability and must be for a future scheduled service.

A booking may only be transferred once JBay 2 GQ has confirmed the change.

No free transfer will be provided for cancellations made less than 24 hours before the scheduled departure.

Cancellation by JBay 2 GQ

JBay 2 GQ aims to operate all scheduled services regardless of the number of passengers booked.

However, JBay 2 GQ reserves the right to cancel, postpone, suspend or modify a scheduled service where reasonably necessary due to circumstances including, but not limited to:

- Vehicle breakdown or mechanical failure.
- Severe weather.
- Road closures or unsafe road conditions.
- Accidents or major traffic incidents.
- Driver illness or unavailability.
- Safety or security concerns.
- Government restrictions or instructions.
- Emergencies.
- Force majeure events.

Where JBay 2 GQ cancels a scheduled service, the passenger will be offered either:

- A full refund for the affected booking; or
- A transfer to another available scheduled service at no additional charge.

4. Shuttle Delays

JBay 2 GQ is committed to operating services according to the published schedule and will take reasonable steps to minimise delays.

However, departure and arrival times are estimates and may be affected by circumstances beyond the reasonable control of JBay 2 GQ, including:

- Traffic congestion.
- Road accidents.
- Roadworks.
- Road closures.
- Severe weather.
- Emergency services or law-enforcement activity.
- Vehicle breakdown or mechanical issues.
- Driver or operational emergencies.
- Other unforeseen safety or operational circumstances.

Where reasonably possible, JBay 2 GQ will communicate significant delays or changes to affected passengers as soon as practical.

JBay 2 GQ will take reasonable steps to continue the service or provide an alternative solution where possible.

JBay 2 GQ does not guarantee exact arrival times and shall not be liable for consequential or indirect losses arising from delays or circumstances outside its reasonable control.

This includes, but is not limited to:

- Missed flights.
- Missed work.
- Missed appointments.
- Lost income.
- Missed onward connections.
- Additional accommodation or transport costs arising from a delay.

Passengers are responsible for allowing sufficient time between their JBay 2 GQ journey and any onward travel, work commitments, appointments or other activities.

5. Luggage Policy

Each passenger is permitted:

- One main item of luggage, with a maximum weight of 23 kg; and
- One personal item, such as a handbag, backpack, laptop bag or small personal bag.

The passenger's total luggage allowance may not exceed 30 kg.

All luggage must be suitable for safe transportation and fit within the designated luggage storage areas.

Oversized, unusually shaped or specialist items must be approved by JBay 2 GQ at least 24 hours before departure and are subject to available storage capacity.

Additional luggage must also be arranged with JBay 2 GQ at least 24 hours before departure and is subject to availability. Additional charges may apply.

JBay 2 GQ reserves the right to refuse luggage that exceeds the permitted allowance or that cannot be safely accommodated.

Passengers are responsible for their personal belongings and should not leave valuables unattended.

JBay 2 GQ will take reasonable care of passenger luggage but is not responsible for loss, theft or damage to personal belongings except where such liability cannot lawfully be excluded or limited.

Passengers should not place valuables, important documents, electronic devices, medication or other essential items in stored luggage.

6. Dangerous Goods, Firearms and Restricted Items

Passengers may not bring onto the vehicle any item that may endanger passengers, the driver, the vehicle or the public.

The following items are strictly prohibited:

- Explosives and fireworks.
- Flammable substances or materials.
- Gas cylinders or pressurised gas containers.
- Toxic, poisonous or highly corrosive substances.
- Illegal drugs or substances.
- Illegal weapons.
- Any other item prohibited by South African law.

Firearms, ammunition, knives, tools, sharp objects, sporting equipment or other potentially dangerous items may only be transported with the prior written approval of JBay 2 GQ.

Such items must be declared to JBay 2 GQ at least 24 hours before departure.

Approval is entirely at the discretion of JBay 2 GQ and may be refused where the operator considers the item unsuitable or unsafe for transport.

Where firearms are approved, the passenger must comply fully with all applicable South African laws and regulations. Firearms must be unloaded and securely stored in an appropriate case or container and must not be accessible during the journey.

Approved knives, tools and other sharp objects must be securely packed and stored appropriately and may not be carried openly inside the passenger compartment.

Passengers are responsible for ensuring that any item they transport complies with all applicable laws.

JBay 2 GQ reserves the right to refuse transport of any item where there is uncertainty regarding its legality, safety or suitability.

7. Passenger Conduct

Passengers must:

- Follow reasonable instructions given by the driver or JBay 2 GQ staff.
- Wear seatbelts where provided or required by law.
- Remain seated while the vehicle is in motion unless necessary.
- Avoid behaviour that may distract the driver.
- Treat the driver, staff and fellow passengers with respect.
- Respect the personal space and comfort of other passengers.
- Keep the vehicle clean.
- Store luggage and personal belongings safely.
- Comply with all applicable laws and safety requirements.

The following conduct is prohibited:

- Smoking or vaping inside the vehicle.
- Consumption of alcohol inside the vehicle.
- Use or possession of illegal drugs.
- Threatening, abusive, violent or disruptive behaviour.
- Harassment or discrimination against passengers, staff or the driver.
- Behaviour that distracts or interferes with the driver.
- Damage to or interference with the vehicle or its equipment.
- Bringing prohibited or dangerous goods onto the vehicle.

JBay 2 GQ reserves the right to refuse boarding or remove a passenger from the vehicle where reasonably necessary for the safety, security or comfort of passengers, staff, the driver or the vehicle.

No refund will be provided where a passenger is refused transport or removed from the service as a result of their breach of these Terms and Conditions.

8. Guaranteed Departures

JBay 2 GQ is committed to providing guaranteed scheduled departures, regardless of the number of passengers booked for a particular service.

A scheduled service will therefore operate even where passenger numbers are low.

This guarantee is subject to circumstances beyond the reasonable control of JBay 2 GQ, including vehicle breakdown, severe weather, road closures, safety concerns, emergencies, government restrictions and force majeure events.

Where JBay 2 GQ is unable to operate a scheduled departure due to such circumstances, the cancellation provisions contained in these Terms and Conditions will apply.

9. Monthly and Multi-Trip Passes

JBay 2 GQ may offer monthly, multi-trip or other discounted travel passes from time to time.

The specific validity period, number of journeys, route restrictions, price and conditions applicable to each pass will be communicated at the time of purchase.

Unless otherwise stated:

- Passes are valid only for the period specified at purchase.
- Passes are subject to seat availability and booking requirements.
- A pass does not automatically guarantee a seat unless a journey has been specifically reserved and confirmed.
- Passes are non-refundable once activated, except where required by law or where JBay 2 GQ cancels the relevant service.
- Unused journeys expire at the end of the applicable validity period.
- Unused journeys are not redeemable for cash.
- Passes are personal and non-transferable unless otherwise agreed in writing.
- Individual journeys booked using a pass remain subject to the applicable cancellation and no-show provisions.
- JBay 2 GQ reserves the right to suspend or cancel a pass where it is being misused, fraudulently transferred or otherwise used contrary to these Terms and Conditions.

10. Refund Processing Time

Where a passenger is entitled to a refund under these Terms and Conditions, the refund will be processed within 14 business days of the refund being approved.

Refunds will ordinarily be made to the original payment method used for the booking unless otherwise agreed.

Refund processing times may vary depending on the payment provider or financial institution.

11. Customer Privacy Policy

JBay 2 GQ shall take reasonable steps to protect the personal information of its customers and users.

Personal information will be collected, stored and processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Information may be collected for purposes including:

- Processing bookings and payments.
- Communicating with passengers.
- Operating scheduled transport services.
- Providing customer support.
- Managing cancellations and refunds.
- Maintaining operational and legal records.
- Communicating relevant service updates.

JBay 2 GQ will not sell customer personal information to third parties.

Personal information may be disclosed to third parties where reasonably necessary to provide the service, process payments, comply with legal obligations or protect the rights and safety of JBay 2 GQ, its customers or other persons.

12. Payment Options Accepted

Payment for JBay 2 GQ services may be made through the payment facilities available on the Activitar online booking platform or through the official Jbay 2 GQ website.

Card and other electronic payments are processed through PayGate, the payment gateway integrated with the booking platform.

All payments are processed in South African Rand (ZAR), unless otherwise stated.

JBay 2 GQ reserves the right to change or add payment methods from time to time.

13. Card Acquiring and Security

Card transactions for JBay 2 GQ bookings are processed through PayGate (Pty) Ltd, via the Activitar online booking platform.

PayGate provides secure payment processing and uses industry-standard security measures to protect payment information.

JBay 2 GQ does not intentionally store full card details on its own systems. Card information is processed through the secure payment environment provided by the applicable payment gateway.

Customers may refer to PayGate's applicable terms, conditions and security policies for further information.

14. Customer Details Separate from Card Details

Customer booking and contact information may be stored by Vibe Van (Pty) Ltd trading as JBay 2 GQ for purposes including processing bookings, operating transport services, customer communication, administration, accounting and legal compliance.

Where payment is processed through PayGate, card details are entered into the secure payment environment provided by PayGate and are subject to PayGate's security and privacy policies.

15. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the customer is South Africa.

The transaction currency is South African Rand (ZAR).

16. Responsibility

JBay 2 GQ, operated by Vibe Van (Pty) Ltd, accepts responsibility for the services sold directly through its booking channels, including the operation of scheduled passenger transport, customer service, booking administration, applicable refunds and dispute resolution.

JBay 2 GQ will take reasonable steps to provide services in accordance with the information published at the time of booking.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that a consumer may have under applicable South African law.

17. Passenger Liability and Personal Belongings

Passengers are responsible for their own conduct, personal belongings and luggage while using JBay 2 GQ services.

Passengers may be held responsible for loss or damage caused to JBay 2 GQ property or vehicles through intentional, negligent or unlawful conduct, subject to applicable law.

Passengers are responsible for ensuring that they do not leave valuables or personal belongings unattended.

JBay 2 GQ shall not be responsible for loss or damage to personal belongings except to the extent that such liability cannot lawfully be excluded or limited.

18. Force Majeure

JBay 2 GQ shall not be liable for delays, changes, interruptions or cancellations resulting from events beyond its reasonable control.

These may include, but are not limited to:

- Acts of God.
- Severe weather.
- Natural disasters.
- Road accidents.
- Road closures.
- Government actions or restrictions.
- Political unrest.
- Pandemics or public health emergencies.
- Civil disturbances.
- Vehicle or infrastructure failures beyond reasonable control.
- Other unforeseen events affecting the safe operation of the service.

JBay 2 GQ will endeavour to minimise disruption and, where reasonably possible, provide affected passengers with an alternative service or refund in accordance with these Terms and Conditions.

19. Country of Domicile and Applicable Law

This website and the services provided by JBay 2 GQ are governed by the laws of the Republic of South Africa.

Vibe Van (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under these Terms and Conditions, whether in respect of court process, notices or other documents or communications of whatsoever nature, the physical address stated in the Company Information section below.

Nothing in these Terms and Conditions limits any rights a consumer may have under applicable South African consumer protection legislation.

20. Variation

JBay 2 GQ may amend or update these Terms and Conditions from time to time where reasonably necessary, including to reflect changes to its services, operations, payment methods or applicable legislation.

The latest version of these Terms and Conditions will be made available through the JBay 2 GQ website or other official customer communication channels.

Changes will not retrospectively remove rights that have already accrued to a customer under applicable law.

21. Company Information

This website and JBay 2 GQ services are operated by:

Vibe Van (Pty) Ltd trading as JBay 2 GQ

Company Registration Number: 2024 / 832202 / 07

Physical Address:
10 Dageraad Street
Pellsrus
Jeffreys Bay
6330
South Africa

Email: info@vibevan.co.za

Telephone / WhatsApp: +27 81 061 4522

22. JBay 2 GQ Contact Details

For bookings, cancellations, transfers, complaints, luggage enquiries or general customer support:

JBay 2 GQ
Operated by Vibe Van (Pty) Ltd

Email: info@vibevan.co.za
Telephone / WhatsApp: +27 81 061 4522
Physical Address: 10 Dageraad Street, Pellsrus, Jeffreys Bay, 6330, South Africa

R.E.A.L Travel

Reliable. Efficient. Affordable. Local.